Terms of Service

By using MailPing, you agree to the following terms.

Service Description

MailPing provides email tracking by recording when tracking image URLs are requested by receiving environments. MailPing reports delivery and open events only when supported by observable signals.

No Guarantees

Email delivery and open detection depend on recipient environments, email clients, and network behavior outside of MailPing’s control. MailPing makes no guarantees regarding completeness or accuracy beyond observed events.

Acceptable Use

You agree not to use MailPing for unlawful purposes, abuse, spam, or deceptive practices.

Data Interpretation

MailPing reports only what can be technically defended. Absence of a signal does not imply absence of user action.

Availability

The service is provided on an “as is” and “as available” basis. MailPing may be modified, suspended, or discontinued at any time.

Limitation of Liability

MailPing shall not be liable for indirect, incidental, or consequential damages arising from use of the service.

Billing and Refunds

Payments for MailPing subscriptions are processed by Creem, who acts as the Merchant of Record for all transactions.

By completing a purchase, you agree to Creem’s applicable consumer terms and billing policies.

Refunds, cancellations, and billing disputes are handled in accordance with Creem’s policies and applicable consumer protection laws.

Nothing in these Terms limits your statutory rights under applicable law.

Creem’s Terms of Service are available at: https://www.creem.io/terms

Subscription Management

MailPing subscriptions renew automatically at the end of each billing period unless cancelled by the user before the renewal date.

Users may cancel their subscription at any time through the account dashboard or through the billing management tools provided during checkout.

If a subscription is cancelled, access to paid features will continue until the end of the current billing period. After the billing period expires, the account will revert to the free plan unless the subscription is renewed.

Chargebacks and Payment Disputes

If you believe a billing error has occurred, you agree to contact MailPing support before initiating a payment dispute or chargeback through your payment provider.

Initiating fraudulent or abusive chargebacks may result in suspension or permanent termination of access to the service.

Changes to Terms

These terms may be updated periodically. Continued use of the service constitutes acceptance of updated terms.